Hatolna Return Policy

Order from America to Egypt

Hatolna Return Policy to order from America to Egypt Standard

Hatolna to order from America to Egypt stands behind our goods and services and want you to be satisfied with them. Hatolna will always do the best to take care of our all customers and will always help you to order from America to Egypt – Hatolna ideology is to treat you fairly and reasonably; Hatolna to order from America to Egypt hopes you will be fair with Hatolna as well.

In the unlikely event that any merchandise you have ordered from any online store from USA shopping to Egypt and ship your online order that you shop abroad online and to buy from America Hatolna will shop and ship to Egypt is Damaged /Defective/Wrong then you may return the merchandise "your online order". To be eligible for a full refund, make sure the merchandise you have been purchased from online shopping USA store must be returned in a re-saleable condition. That means your item that you buy online USA from online stores like Amazon or eBay to Egypt must be unused and in the same condition that you received it. When you buy stuff from USA from the online store must be in the original packaging statues and returned with any accessories, labels and “gifts” or bonus items within 5 days from the date of receiving your online order that you purchased through Hatolna from USA shopping to Egypt.

Important notes:

  1. In case you receive a damaged/defective/wrong product that you bought from online store through the online shopping to Egypt , then Hatolna requests you to share a snapshot and video (if required/requested) at crm@hatolna.com mentioning your online order number of the item you bought from any online store like Amazon, eBay, Walmart, forever 21.
  2.  Please make sure that the returned items that you ordered by Hatolna through online shopping free shipping "in case of using Hatolna coupon code or offer which makes the shipping from USA to Egypt prices is zero or any promo code which Hatolna offers for you to make the USA shopping to Egypt easier" are packed securely to prevent any loss or damage during transit to Egypt from USA.
  3.  In case of damaged product you have been received by Hatolna to order from America to Egypt from any online store, you will have to escalate the issue to shipping company first (within 3 days of product receiving that you ordered it online by Hatolna from online store) and later on you can let Hatolna know within the return time frame.

When ‘Returns of your online order from The online shopping to Egypt from USA’ are not possible:

  1.  A product that you order from America to Egypt it online by Hatolna from your favourite brand online store is used, damaged, or is not in the same condition as you received it from Hatolna to order from America to Egypt.  
  2. Specific categories like innerwear, lingerie, Beauty products, perfumes/deo, paints, socks and clothing freebies, Grocery & Gourmet, Jewelry (Such as Gold) and Pet Supplies, etc.
  3.  Any consumable item that you ordered it online by Hatolna through online shopping to Egypt which has been used or installed.
  4.  Products that you purchase from USA and Hatolna shop and ship to Egypt from USA with tampered or missing serial numbers.
  5.  Anything missing from the package you've been received including price tags, labels, original packing, freebies and accessories that you buy from America.
  6.  Fragile items, hygiene-related items that you shop abroad online from America from any online shopping store.
  7.  All Digital products that you ordered it online by Hatolna.com from online stores are non-returnable.
  8.  In case, if you are unhappy with the product you have ordered it online from any site, or it doesn't meet your expectations.

Hatolna Refunds policy

Once Hatolna to order online from America to Egypt receives the item that you ordered online from USA shopping, Hatolna will inspect it and notify you that Hatolna.com has been received your returned item that you bought from USA shopping to Egypt, and Hatolna.com ship it from USA to Egypt. Hatolna will immediately notify you of the status of your refund after inspecting the item that you purchased by Hatolna from online shopping to Egypt from USA.

If your return is approved, You will receive the credit within 24 to 48 working hours only through the original mode of payment
There are certain situations where only partial refunds are granted (if applicable):

  1.  Books or other paper products that you ordered online from USA shopping to Egypt from USA store with obvious signs of use.
  2.  Any item that you bought it from any online store not in its original condition, which is damaged or missing parts for reasons not due to our error.

Contact Hatolna.com to order from America to Egypt:

If you have any questions on how to ship from Amazon to Egypt or any another online store Hatolna will shop and ship from USA to Egypt to return your online order that you purchased from online shopping by Hatolna.com.

Hatolna aims to improve online shop worldwide shipping.