Hatolna Shipping Policy

Orders on the hatolna.com website usually take 15 to 25 business days when you make it on the hatolna.com website from their arrival at the hatolna.com warehouse in USA to hatolna.com warehouse in Egypt.

If you would like to cancel your order that you purchased from abroad which you made on hatolna.com website for any personal reasons:

If the shipment has not been created from the seller on any online store: shipping fees will be refunded.

If the shipment has been created from the seller on the online store: shipping fees will not be refunded.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

In case your order that you purchased online from any sites or your favorite brand online store has reached our local courier, there’s nothing Hatolna.com can do further, and the order you buy it from abroad will have to be fulfilled.

Note: If any product from your order that hatolna.com purchased it from Amazon, eBay and forever21 or any online store got canceled because of reasons like “out of stock” or certain restrictions, hatolna.com will proceed with delivering the remaining order products that hatolna.com purchased online through the internet automatically.

Please notice that sometimes delivering your order that hatolna.com purchased from your online favorite brand or any site may take longer due to:
• Bad weather
• Flight delays
• Customs clearance procedures
• Other unforeseen circumstances

Note: hatolna.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt.