Shipping Policy

Orders take 15 to 25 business days from their arrival at our warehouse in US to our warehouse in Cairo.

If you would like to cancel your order for any personal reasons:

If the shipment has not been created from the seller: shipping fees will be refunded.

If the shipment has been created from the seller: shipping fees will not be refunded.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

In case your order has reached our local courier, there’s nothing we can do further, and the order will have to be fulfilled.

Note : If any product from your order got cancelled because of reasons like “out of stock” or certain restrictions, we’ll proceed with delivering the remaining order products automatically.

Please notice that sometimes delivery may take longer due to:

  • Bad weather
  • Flight delays
  • Customs clearance procedures
  • Other unforeseen circumstances
Note: hatolna.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt.