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Refund, Return & Exchange

Refund Policy of Hatolna

Item has been lost during international or domestic shipping process
Item was physically damaged excluding software errors
Item delivered incomplete or with missing pieces
Item delivered is different than ordered / than what was described by seller

Return Policy of Hatolna

Return is according to original seller return policy and subject to his approval
Fees associated with shipping back the items to seller are paid by Customer
Item must be in new condition and with its original packaging & accessories
Electronics must have a UPC serial number
Shoes / clothing must be unworn
Media Items must be in their original package and unopened
The customs, sales taxes, our fees & int’l shipping of the item (s) are not refundable.

Exchange Policy of Hatolna

Exchange is according to original seller policy and subject to his approval
Fees associated with shipping back the items to seller are paid by Customer
Item must be in new condition and with its original packaging & accessories
Electronics must have a UPC serial number
Shoes / clothing must be unworn
Media Items must be in their original package and unopened
Exchanged product is subject to customs, taxes, our fees and international shipping.
The customs, sales taxes, our fees & int’l shipping of the item (s) are not refundable.